Member registration / Update | FELISSIMO pick up shop

Felissimo > Member registration / Update

Member registration / Update

Member registration is necessary for online shopping in Felissimo. Member registration is free.
After you submit your registration, we will send you a confirmation to the registered e-mail address.If you do not receive the e-mail, please contact us as your e-mail address may be wrong.

* are required fields.

Group No. (member no.) (required for members)	*Please fill in the member no. (7 characters start with "H") (required for members) (Example:H123456)
Name*	Please enter your name in capital letters. Last Name First Name Can not be changed after registration
Postal Code*	(leave blank of Hong Kong) *Wrong postal code might affect the delivery of goods.
Country*	Country
Address (City)*	Please enter your address in capital letters. Input limit will be 90 characters. You may use abbreviation if necessary. E.g. STREET = ST.、KOWLOON = KLN etc Goods will be sent out from Japan.Please fill in the delivery address details in English. Please leave a space between provinces in the delivery address
Mobile phone	※Excluding the country code. ※Customers living in Taiwan, please enter the same mobile phone number as registered on EZ WAY.
e-mail Address *	(Example:xxxxx@example.com) (alphanumeric characters)
Date of birth*	Christian era Year Month Date (alphanumeric characters) *Can not be changed after registration We accept customers who are over 16 years old to register to be our member. (Customers who are under 16 years old, please register via guardian information.)
Sex*	Male Female
Where did you know about Felissimo?*
Campaign (1)
Campaign (2)

Login ID*	Log in using my e-mail address Log in using ID other than my e-mail address (4 or more alphanumeric characters in half width) Symbols other than - _ cannot be used. Logins used by other users are unavailable.
Password*	(4-32 alphanumeric characters in half width)
e-mail magazine*	accept not accept

Delivery Address *Please fill in the delivery address if different from the address above.

For customers who would like to pick up their products at DHL service centre, please select the location.

*Your delivery address will be automatically set as ["(HOLD FOR P/U AT xxx) " + "Your own address"]（xxx represents the DHL service centre you have selected）.

KLN Central Service Center[HKC]:: Address: 1/F., 1 Fat Tseung Street, Cheung Sha Wan, Hong Kong; Phone: 852-2400-3388; Operating Hours: MON-SUN 00:00 - 23:59, Holiday 00:00 - 23:59

Kowloon West Service Center[KWC]:: Address: G/F., Fritz Centre, 100 Texaco Road, Tsuen Wan, N.T., Hong Kong; Phone: 852-2400-3388; Operating Hours: MON-FRI 09:00 - 17:40, SAT 09:00 - 13:00, SUN Closed, Holiday Closed

Postal Code	(leave blank of Hong Kong) *Wrong postal code might affect the delivery of goods.
Country	Country
Address (City)	Please enter your delivery address in capital letters. Input limit will be 90 characters. You may use abbreviation if necessary. E.g. STREET = ST.、KOWLOON = KLN etc Goods will be sent out from Japan.Please fill in the delivery address details in English. Please leave a space between provinces in the delivery address
Mobile phone	※Excluding the country code. ※Customers living in Taiwan, please enter the same mobile phone number as registered on EZ WAY.

Y22013

*Please read carefully, you must agree to our Terms of Use and Privacy Policy to register.

For users outside Japan (Global member), please read the following “Terms of Use (For Japan)” and “GDPR Special Provision”.

Terms of Use March 31, 2020

Article 1 (Applicability)
1. These terms of use apply to any and all matters involving the use by User(s) within Japan of the catalogues, online shopping services and any other services (hereinafter, the "Services") provided and listed on the website managed by Felissimo Corporation (hereinafter, "FELISSIMO").
2. These terms of use apply to any use of the Services, and any activities between the User(s) of the Services (hereinafter referred to as the "Users") and Felissimo.

Article 2 (Use of Services)
1. Users agree to use the Services and browse any websites related to the Services (hereinafter, the “Websites”) subject to these terms of use, and any and all other conditions set by FELISSIMO. When Users use the Services, they are deemed to have agreed to these terms and conditions.
2. Users agree to take responsibility for all information they send through the Services and the Websites, and agree not to cause damage or annoyance to FELISSIMO.
3. If Users are under age, the Services shall be used with the consent of the guardians.
4. When making purchase with a credit card, the Users shall only use the cards issued under their own name, or under their guardian’s name as stated in the previous article.
5. If any of the Users' registered information changes, such as address/name/telephone number or any other registered information, Users must promptly report the change through measures separately specified by FELISSIMO.
6. FELISSIMO does not guarantee that the contents of these Services will always adjust to the Users' computer or that the website or Services will always operate properly.
7. Website access shall be at the Users' free will and Users shall accept responsibility for using the Websites and the Services.

Article 3 (Member Registration)
1. When Users initially use the Services, they are, in general, required to register as a member. Users who have completed registration are regarded as “Members” under these terms of use.
2. Users agree to enter true and accurate information in the registration form and send it to Felissimo. Users are prohibited from submitting false information.
3. Each individual User may only register one (1) time. FELISSIMO reserves the right to refuse the member registration if (a) the User has received a stoppage or deletion of their registration as a result of a breach of these terms of use or any other terms of use regarding FELISSIMO, (b) the contents of the member registration include false information, or (c) FELISSIMO otherwise considers the approval of the registration inappropriate.
4. Users under the age of fifteen (15) shall not be accepted for member registration.

Article 4 (Management of Customer ID and Password)
1. Members shall use the Services by using the customer ID and password issued by Felissimo or set by the Members themselves (hereinafter referred to as "customer ID" and "password", respectively).
2. Members are solely responsible for the use and management of their customer ID and password issued by FELISSIMO or set by the Members.
3. Members agree not to transfer, lend or disclose their customer ID or password to any third party, or allow any third party to use their customer ID or password.
4. Members are responsible for any loss or damage caused to the oneself by a third party using their customer ID or password, and agree that FELISSIMO shall not be responsible for any loss or damage caused by a third party using the Members' customer ID or password which shall be managed by the Members.
5. Members shall immediately report to Felissimo if any abusive use of their customer ID and password by a third party are found.

Article 5 (Termination of Service and Deletion of Member Registration)
In any one of the following cases, FELISSIMO may determine that providing the Services is inappropriate and may stop providing the Services or delete the Member's registration without any prior notice to the Member.
(1) It is discovered that the provision of Services was suspended or registration of the Member was previously subject to deletion due to a violation of any terms and conditions set up by Felissimo.
(2) User falls behind in payment or otherwise defaults on payment due to FELISSIMO.
(3) User engages in any conduct prohibited under Article 6.
(4) User violates any of the Terms of Use.

Article 6 (Prohibited Matters)
While using the Services, Users must refrain from engaging in the following acts; if FELISSIMO determines that any User's act falls under any of the following, it may, among other things, stop providing the Services to or doing transactions with the User, or delete the messages or any other content the User may have sent to this website.
(1) Using the Services or any information (including product information), provided on the Websites, for purposes of making a profit, or non-profit purposes but with the intention to disclose them to third parties, without the prior approval of FELISSIMO.
(2) Providing any false information during Member registration.
(3) Any act which disturbs the management of the Services or any other act which could disrupt the Services.
(4) Abusing a credit card through use of the Services.
(5) Abusing their customer ID or password.
(6) Any act which violates the trademark, copyright, privacy or any other right of another User, a third party or FELISSIMO, or any act which could cause annoyance, loss or damages to another User, third party or FELISSIMO.
(7) Any act which may constitute a libel, slander or defamation against another User, any third party or FELISSIMO
(8) Posting false or meaningless information.
(9) Any act that is a violation of law or is against public policy; or any act which could be a violation of law or be against public policy.
(10) Falsifying information regarding FELISSIMO or the Services or information provided through the Services.
(11) Sending or posting harmful computer programs, viruses, malware, spyware, or anything related to the preceding.
(12) Any other act which FELISSIMO considers inappropriate in managing the Services.

Article 7 (Copyright)
Users must not violate the copyright, trademark or any other intellectual property rights to images or designs on the Websites, that are owned by FELISSIMO or any other third party.

Article 8 (Personal Information)
FELISSIMO will properly use the Users' personal information or any third party's personal information, that Users may have registered with the Services, according to the “Felissimo’s Philosophy Regarding Protection of Personal Information” listed in the Privacy Policy page.

Article 9 (Transfer of Rights)
Users may not transfer the right to receive or use the Services or any other right related to the Services, to any other person.

Article 10 (Purchasing Products)
1. Users can purchase products (including goods and service provision) through the Services.
2. When Users purchase products, they agree to follow the order procedures as specified by FELISSIMO.
3. Member registration is necessary for purchase of member-limited goods.

Article 11 (Payment)
1. The amount and method of payment for using the Service is subject to the provision described in the application form for the products the User wishes to purchase as well as the Users' guide.
2. If Users make payment via their credit card, they agree to follow all the conditions entered into between them and the credit card company that issued their credit card. If any dispute arises between the User and the credit card company, the User agrees that the dispute will be settled by the User and credit card company only, and agrees that FELISSIMO is not responsible for such dispute.

Article 12 (Return of Goods)
In most cases, we do not accept return of goods. If the purchased products are defective or otherwise subject to any reasons which may justify their return, Users may contact the FELISSIMO Customer Service Center (Global). The FELISSIMO Customer Service Center (Global) may agree to allow Users to return the purchased products, provided that the Users specifically follow all the conditions set for their return, if applicable.

Article 13 (Information Management)
If necessary, FELISSIMO may delete information which Users posted on the Websites or change the posting position of the information. FELISSIMO may delete the Users' content if (a) the content violates these terms of use or (b) FELISSIMO determines the content may cause problems.

Article 14 (Interruption of Services)
FELISSIMO may amend, add, stop or cancel the Services without prior notice to Users and without the Users' consent in the following cases. FELISSIMO is not responsible for any damage caused to the Users by the amendment, addition, stoppage or cancellation of the Services.
(1) In cases where periodic or urgent maintenance on the system is necessary.
(2) If it is impossible to provide the Services due to force majeure clauses (natural disaster, war, riot, rebellion, terrorism, fire, explosion, flood, burglary, harm, striking, immigration restrictions, weather, hindrance from third party, national defense, public health related emergency, regulation or policy of the local public body or government and any other events etc., which beyond the control of Felissimo.)
(3) Any other situation where FELISSIMO considers necessary.

Article 15 (Exemption Clause)
1. If FELISSIMO conducts administrative work in accordance with the contents of the Users' registration, FELISSIMO is not responsible for any damage caused to the Users due to its administration.
2. If FELISSIMO needs to notify Users, FELISSIMO is considered to have performed and satisfied its notification duties by sending mail to the registered address or sending an e-mail to the e-mail address registered in advance by the Users. If FELISSIMO needs to send products to Users at the address they provided, FELISSIMO is considered to have performed and satisfied its relevant duties by sending the products to the address that the Users indicated when purchasing the products.
3. FELISSIMO shall not be responsible to the Users for any damage or lost earnings caused by: (a) events that are not FELISSIMO's responsibility, (b) special circumstances with or without FELISSIMO foreseeing such a circumstance, or (c) any third party's damage claim, unless otherwise provided for in any terms set up by Felissimo or in Users' guide.
4. If any terms exempting or limiting Felissimo's liability under these uses of terms are deemed to be invalid or not agreed by the Consumer Contract Law, the Civil Law, or other laws and regulations, Felissimo shall be liable to Users for any actual damages incurred.
5. If there is a dispute regarding use of the Services between Users or between a User and any third party, the dispute must be settled by the relevant parties only and must not cause any damage or annoyance to FELISSIMO.

Article 16 (Jurisdiction and Attorney Fees)
1. If there is a dispute between a User and FELISSIMO, the parties agree to settle the dispute in good faith. If the parties are unable to settle the dispute and it becomes necessary to file a lawsuit, the parties agree the Tokyo District Court shall have exclusive jurisdiction in the first instance.
2. If a User owes a debt to FELISSIMO by failing to pay the purchase price or otherwise violating these terms of use, and FELISSIMO engages an attorney in order to collect the debt, the User agrees to pay FELISSIMO for FELISSIMO's reasonable attorney fees.

Article 17 (Governing Law)
The construction and application of these terms of use shall be governed by Japanese law.

Article 18　(Amendment)
1. Felissimo may amend charges of the Services, content of the Services, and other terms of use (hereinafter, “Content of these Terms) according to social situation, economic circumstances, change in tax system and other various circumstances, change in law and other changes that are related to the Services.
2. In the event that Felissimo makes changes to the Contents of these Terms based on the term of the preceding paragraph, Felissimo shall display the changed Contents of these Terms on the Websites or notify the Users in any manner Felissimo considers proper. And the modified Terms shall apply from the date on which a considerable period of time has passed after the notification.
3. If Users do not agree the amended terms, they shall stop using the Services. Users who continue to use the Services shall be regarded as having agreed to the amendment.

Supplementary Provisions
Issued on February 28, 2001
Became effective on March 1, 2001
Amended on February 10, 2005
Amended on November 16, 2005
Amended on November 5, 2008
Amended on March 31, 2020


Special Provision (Regarding GDPR)

If you register as a member of Felissimo Global from a EU country, you are a target of EU General Data Protection Regulation (GDPR) and please read the following content.

1. Once you registered in our site (as a member of Felissimo Global), it implies that you agree your personal data to be transferred to other countries in which the Personal Data Ordinance may not be the same as that in your own country. Felissimo complies with the applicable regulations and carries out proper measures in order to protect the personal data of the site users (member of Felissimo Global).

2. Regardless of any content listed above, to purchase products and enjoy services at our site, you must be 16 years old or above. Those who are under 16 should ask parents or guardian to use the site on behalf of them.

3. Felissimo complies with the EU General Data Protection Regulation（GDPR）and appoints Data Protection Officer and EU representative.
       Contact of Data Protection Officer (DPO): info_gc@felissimo.co.jp
       Contact of EU representative: info_gc@felissimo.co.jp

4. Felissimo complies with the applicable regulation, makes sure there is no abuse or leakage of personal data of the site users (members of Felissimo Global), and maintains the correctness of all personal data. When accessing and transferring the personal data, we encrypt the data and set data access restrictions. Only the essential people who perform the relative tasks will be allowed to manage the data.

《Regarding the use of Cookies and Opt-out》 
Felissimo and our engaged internet service providers (including marketing, analyzing, CS support partners) use cookies or similar tools to collect the browsing statistics of our site. Felissimo may get those statistic reports from the providers in terms of individual data and aggregated data.

If you access our site with a browser permitting cookies, this implies you want to use the services of our site and agree Felissimo to use cookies in order to provide services from the site. 

Felissimo uses several categories of cookies for different functions like Shopping Bag, Favorite List and My Page. You can control the use of cookies in the browser setting or operating system. Please note that by disabling certain categories of cookies, some functions and features may not be available.

Felissimo contracts with service providers to place ads on websites owned by third parties. Felissimo and advertising partners may use cookies to collect your browsing history in order to deliver interest-based content and advertisements to you. If you do not want us to use your information in this field, please click here and we will stop delivering the interest-based ads (IBA) to you.
( https://www.felissimo.co.jp/int/s/cookie/ )
Please note that only IBA will be stopped. Other advertisements will be displayed as usual.

FELISSIMO'S PRIVACY POLICY

Felissimo's Philosophy Regarding Protection of Personal Information
Felissimo is a direct marketing company, which produces various kinds of goods, services and projects, and delivers them directly to our customers, aiming to create a happy society through our business activities. As part of our operations and the operations of our related companies, we gain certain types of information about our users through our Website. Your Personal Information is important to us, and we consider proper management and protection of that information essential to our business activities and social responsibility. Thus, we have established the following Policy Regarding Protection of Personal Information, as one of the policies under the comprehensive management system IMS in our company, in connection with this Website.

Felissimo's Policy Regarding Protection of Personal Information
1. We will comply with the laws and guidelines established by the Japanese Government regarding our collection and handling of Personal Information. In addition, we will establish a Personal Information management system to appropriately protect your information.
2. When we use or acquire Personal Information, we will specify the purpose for its use. We will not use Personal Information that we have acquired, in a manner that exceeds the scope necessary for achievement of its specified purpose (i.e., we will not use Personal Information for any other unstated purpose). We will take appropriate management action in order to prevent use for purposes other than those specified.
3. We will collect and use Personal Information as set forth below in the section regarding "the protection and handling of customers' Personal Information," and will only use or share your Personal Information with third parties when (a) we believe you have consented to such sharing or use, (b) the use or sharing is reasonably necessary to offer and deliver our services and products at the Website or in the marketplace, or (c) if we are ordered or obligated to do so by law. For example, we will use or share Personal Information in order to process payments and deliver orders to you, or to send you direct mail or emails about your order(s) or the Website.
4. If you have a complaint or inquiry about your Personal Information, please contact us; we have procedures in place to promptly investigate and respond to inquiries or complaints we receive.
5. Your Personal Information is kept in files that are reasonably inaccessible by persons outside our company. Access within the company is generally limited to the employees who have a need to know such information.
6. We will, from time to time, review our systems regarding the protection of Personal Information and may update our procedures and technology to help protect it.
                                                                                                                 Established: July 1, 2004
                                                                                                               Amended: August 1, 2013
                                                                Felissimo Corporation
                                                               Kazuhiko Yazaki, Representative Director and President


Disclosures Based on Private Information Protection Law
Felissimo complies with the Private Information Protection Law and other related regulations (Regulations below), and administers the personal information securely by taking appropriate measures.

1. Purposes for utilizing the personal information
Felissimo utilizes the names, addresses, telephone numbers, date of birth, e-mail addresses, etc. collected from customers for the following purposes.
Felissimo will not utilize the collected information other than for its intended purpose unless consent has been given by the individual beforehand or the matter falls under Regulations.
(1) Handle orders of Felissimo product/services, delivery, payment, etc., and fulfill and manage the order received.
(2) Mail catalogs introducing Felissimo products/services, promotional samples, direct mail, etc.
(3) Mail catalogs, promotional samples, direct mail, etc. from business-partner companies as determined appropriate by Felissimo.
(4) Request for participation in surveys to develop, and improve products and services
(5) Conduct marketing research to create statistical data while respecting the security of personal information to better grasp market trends and understand our customers.
(6) Conduct business and services by companies consigned by Felissimo.
(7) Conduct management of credit, payment, collection by companies consigned for transactions with Felissimo.
(8) Respond to your opinions and requests.

2. Disclosure of personal information (A)
Felissimo will not disclose personal information to a third party for reasons other than listed below:
(1) If an individual has beforehand given consent.
(2) If based on the Regulations
(3) In the case of an emergency if the loss of human life, bodily injuries, assets are at stake and it is difficult to receive consent from the individual.
(4) If the personal information in part or in its entirety is necessary to complete its intended purpose.
(5) In the case of business succession such as joint venture, etc. personal information will be disclosed to the new entity.
(6) In the case of adverse consequence to meet operational intent, Felissimo or the consigned vendor/s will cooperate with national or local government agencies on matters set forth in the Regulations rather than receive consent from individual/s.

3. Disclosure of personal information (B)
Felissimo may disclose personal information it collects to third parties to complete its intended purposes.  If Felissimo determines to use a consignee, Felissimo will enter into an agreement to protect the security of personal information, and appropriately manage and oversee it in the course of its business.

4. Disclose, change, and stop usage of personal information
Felissimo will disclose, change, and stop usage of personal information other than for reasons below:
①The personal information that Felissimo collects will be processed except to quickly disclose, change, suspend usage (below indicated as “disclose”) if:
(1) The identity of the individual cannot be confirmed.
(2) The minimally necessary information for business operation is lacking.
(3) The rights or profits of other customers or third party are jeopardized.
(4) If Felissimo determines inappropriateness for any other reasons.
②In processing disclosure, handling fee may be incurred.
③(Contact information regarding inquiry of Personal Information)
Customers may contact the following with respect to inquiries regarding Personal Information.
Felissimo Customer Service Center (Global):
https://gc.felissimo.jp/inquiry.php?lang_id=en

5. Other
①To conduct its operational intent using the collected personal information, Felissimo may disclose matter and process them without prior notice.
②Please read about Felissimo’s principles and policies regarding the protection of personal information on our website (http://feli.jp/s/privacy).
③To provide services on the website, cookies, web beacon, and other similar technology may be utilized.

6.  Company and person in charge of personal information protection and management
Felissimo Corporation
Personal Information Protection Manager


Special Provision (Regarding GDPR)

If you register as a member of Felissimo Global from a EU country, you are a target of EU General Data Protection Regulation (GDPR) and please read the following content.

1. Once you registered in our site (as a member of Felissimo Global), it implies that you agree your personal data to be transferred to other countries in which the Personal Data Ordinance may not be the same as that in your own country. Felissimo complies with the applicable regulations and carries out proper measures in order to protect the personal data of the site users (member of Felissimo Global).

2. Regardless of any content listed above, to purchase products and enjoy services at our site, you must be 16 years old or above. Those who are under 16 should ask parents or guardian to use the site on behalf of them.

3. Felissimo complies with the EU General Data Protection Regulation（GDPR）and appoints Data Protection Officer and EU representative.
       Contact of Data Protection Officer (DPO): info_gc@felissimo.co.jp
       Contact of EU representative: info_gc@felissimo.co.jp

4. Felissimo complies with the applicable regulation, makes sure there is no abuse or leakage of personal data of the site users (members of Felissimo Global), and maintains the correctness of all personal data. When accessing and transferring the personal data, we encrypt the data and set data access restrictions. Only the essential people who perform the relative tasks will be allowed to manage the data.

《Regarding the use of Cookies and Opt-out》 
Felissimo and our engaged internet service providers (including marketing, analyzing, CS support partners) use cookies or similar tools to collect the browsing statistics of our site. Felissimo may get those statistic reports from the providers in terms of individual data and aggregated data.

If you access our site with a browser permitting cookies, this implies you want to use the services of our site and agree Felissimo to use cookies in order to provide services from the site. 

Felissimo uses several categories of cookies for different functions like Shopping Bag, Favorite List and My Page. You can control the use of cookies in the browser setting or operating system. Please note that by disabling certain categories of cookies, some functions and features may not be available.

Felissimo contracts with service providers to place ads on websites owned by third parties. Felissimo and advertising partners may use cookies to collect your browsing history in order to deliver interest-based content and advertisements to you. If you do not want us to use your information in this field, please click here and we will stop delivering the interest-based ads (IBA) to you.
( https://www.felissimo.co.jp/int/s/cookie/ )
Please note that only IBA will be stopped. Other advertisements will be displayed as usual.

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